spport

Our Technical team comprises of professionals from various fields in IP engineering & Networking, Software Development, system Administration & Project management. The technical sections ensures that all customer issues raised at the helpdesk are attended to within the shortest time possible, by engaging remote systems management tools where applicable. The functions covered under our Technical Support include helpdesk Management, back end Network Operations Centre (s) Management , Field Work and Maintenance Services.

Network Management

Administration

    The management of Dynamic World Technology constitutes a team of experts in the ICT & Telecommunications sectors who oversee the organizational goals and objectives led by the CEO. Our Leadership Team has worked in the ICT and Telecommunications Industry in the last 13 years and have in the past seen the start and success of several Internet Service businesses and projects in Kenya. Having worked in the technical and commercial fields of the ICT Industry for several years, they hold extensive knowledge of Network Management, Terrestrial Communications, Institutional Policies on Sustainable ICT Development in the Private & Public Sectors.

Customer Service

The professionals at Dynamic World Technology help our customers in cutting cost and dealing with complexity of supporting hardware, software, and network environments across the enterprise. We   simplify   the   ICT   processes   with   single-point-of-accountability   lifecycle   support;   rapid-response coverage around the clock; and flexible service plans to suit unique business needs.  It is this unique combination of IT support that sets us apart from the competition. Some features of our corporate support solutions are “

—Highly competent customer-focused agents specifically trained to support your end-users

—24/7 support via telephone, email, live chat.

—Remote management systems to provide immediate solutions

Resources to make your end users find answers by themselves.